Terms & Conditions
Please read this brief guide. Confirmation of a booking by the Client is deemed acceptance of these terms.
In these terms of business, the expression ‘Hotel’ and/or ‘Alexandros Village’ means the hotel operated by A. MAKRIS - G. MAKRIS O.E., a Greek Corporation. ‘Client’ or "Guest" means the person, firm or company making a booking or staying at the Hotel. These terms apply to all bookings except to the extent that specific terms apply for a particular booking.
Prices
All published rates are quoted in Euro and include VAT (and local taxes) at the current rate. Accommodation tax is not included, is equal to 0,50€ per room per night and must be settled upon check-out, as dictated by law. Continental breakfast in a buffet is included in all reservations.
Availability
In the rare case that the Hotel cannot accept a booking, in the case of an act of God (strike, war, etc), the Hotel will do its utmost to find an alternative accommodation for Client, but will not be held responsible if this is not possible.
Bookings
Payment must be made by a major credit or debit card (VISA, MasterCard are accepted).
Arrival & Departure
Check-In: 15:00-00:00
Check-Out: 07:00-11:00
Guests remaining in the room after 11:00 will be charged 50% of the daily room rate
Guests remaining in the room after 14:00 will be charged 100% of the daily room rate
Cancellations, Amendments & Non-Arrivals Alexandros Village
Cancellations: 7 or more days before arrival – No Fee;
Less than 7 days before arrival – 100% of the total booking will be charged;
Amendments: To amend your booking, contact us via e-mail. Cancellation charges apply.
Non-Arrival: Cancellation policy applies; i.e. 100% of the total booking will be forfeited
Payment
Payment must be made by a major credit or debit card (VISA, MasterCard are accepted). In order to confirm a direct reservation, an advance payment equal to 25% of the total amount is required, via card payment or bank transfer. All additional sums are due for payment on presentation of the invoice at checkout. In case of a card payment, the card's details will be saved and will be used, among others, for cancellation fees, as in the case of the cancellation of a reservation after the free cancellation period has passed or a no-show, or to charge an amount due to damages that are caused because of a guest's actions.
If opting to pay using Alpha Bank's online payment environment, all payments made using the card are processed through the electronic payment platform of "Nexi e-Commerce" of Nexi Payments Greece S.A. and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer - SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.
Smoking
Smoking is strictly prohibited inside the rooms and all interior areas of the hotel. In the event that smoking is found to have taken place in a room, a 250€ cleaning fee will be billed to your account by the hotel, before or after checkout.
Car Parking
The Hotel features two parking areas, one inside and one outside of the premises. The Hotel does not accept responsibility for damage to, or for theft from, or for theft of vehicles parked on either areas.
Insurance
Clients are recommended to have insurance to cover cancellation, curtailment, and loss of baggage, personal effects and money.
Children
Infants and children under 2 years old stay free, subject to room capacity. Please enter requests for extra childbeds and/or cots, noting the age of the child, in the comments box when making an available request. Baby cot is provided free of charge, subject to availability.
Children under the age of 18 years must be accompanied by a responsible adult to ensure that the children’s behaviour is appropriate for other guests within the Hotel.
Disabled Guests
The Hotel features 3 levels connected via staircases and as such, it is not advised for disabled guests. As needs do vary, guests are requested to check with us for more information.
Pets are not allowed
Animals, including pets and service dogs, are not allowed at the hotel. Clients, their employees, guests and all sub-contractors engaged by or on behalf of the Client are expected to adhere to this policy. In the event of failure to comply, the Hotel may terminate the booking or stop any event immediately without being liable for any refund or compensation.
Behaviour
The Hotel reserves the right to judge acceptable levels of noise or behaviour of Clients, guests or representatives, who must take all steps for corrective action as requested by the Hotel. In the event of failure to comply with management requests, the Hotel may terminate the booking or stop any event immediately without being liable for any refund or compensation.
Discrimination
It is the policy of the hotel not to discriminate on the grounds of race, colour, nationality, creed, sex, marital status, age, ethnic origin or disability. Clients, their employees, guests and all sub-contractors engaged by or on behalf of the Client are expected to adhere to this policy and the Hotel may, without incurring any liability to the Client, remove from the Hotel any person or persons offending against this policy.
External Purchases
The Hotel does not feature a shop, a bar or a restaurant. The guests are free to bring their own food and drinks for consumption from external shops.
Comments & Complaints
Any comment or complaint regarding the stay should be made in writing within 60 days to A. MAKRIS - G. MAKRIS O.E. / Katifora / 848 00 Milos / Greece.
All information concerning the Hotel, including but not limited to descriptions, availability and pricing has been provided and is controlled by A. MAKRIS - G. MAKRIS O.E.
Statutory Requirements
The Hotel is subject to statutory controls, including those relating to fire, licensing, entertainment, health, hygiene and safety. These must be strictly observed by Clients, their guests and representatives.
Liability
Other than for death or personal injury caused by the negligence of the Hotel, the Hotel’s liability to the Client is limited to the price of the booking. Unless the Hotel is liable under the above clause, the Client indemnifies the Hotel from and against any and all liability and any claims, proceedings or damages resulting or arising from the booking, event or function, the Client, guests or any outside contractors of the Client.
The Hotel will not be liable for failure to perform to the extent that the failure is caused by any factor beyond its reasonable control.
The Hotel does not accept responsibility whatsoever for damage to, or theft from, or theft of, vehicles parked on the hotel premises.
Clients are responsible for any damage caused to the allocated rooms, furnishings, utensils and equipment in them by any act, omission, default or neglect of the Clients, their guests or sub-contractors and will pay to the Hotel on demand the amount required to make good or remedy any such damage.
Data Protection
The information provided by the Client may be processed by A. MAKRIS - G. MAKRIS O.E. for the purposes it has notified to the Information Commissioner. By confirming the booking, the Client consents to this processing of the information.
Dispute
These terms will be construed in accordance with the exclusive jurisdiction of the Greek Common Law in the courts of Syros (Cyclades) in the respect of any dispute that you may have relating to such goods or services as aforesaid.